System Engineer
Apply NowWipro
Location
Mumbai, India
Experience
0-1 Years
Package
INR 5 LPA(Expected)
Post Deadline
ASAP
Job Description
-
Do
Essential Skills:
-Excellent communication skills,
-Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
-Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
-Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
-Answer incoming calls and respond to customer’s emails in timely manner.
-Manage and resolve customer complaints.
-Identify and escalate issues to supervisors as and when needed.
-Provide product and service information to customers.
-Research required information using available resources and Offer Solution to customers.
-Research, identify, and resolve customer complaints using applicable software.
-Route calls and tickets to appropriate resources and Domains who can best support he user,
-Document all call information according to standard operating procedures.
-Recognize, document, and alert the management team of trends in customer calls.
-Create SOPs for new Issues and resolution given.
-Complete call logs and reports.
More Info
Company Name: Wipro
Qualification: Minimum bachelor’s degree in any engineering discipline
Location: Mumbai, India
Experience: Freshers (0 Years)
Job Role: System Engineer
Salary: INR 500,000/- Per Annum (Exected)
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