MS Engineer - VMWARE || NTT DATA

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MS Engineer - VMWARE

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NTT DATA

Location

Mumbai, India

Experience

0-1 Years

Package

As per Company Standards

Post Deadline

ASAP

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
-Monitors client infrastructure and solutions.
-Identifies problems and errors prior to or when they occur.
-Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
-Investigates first line incidents assigned and identifies the root cause of incidents and problems.
-Provides telephonic or chat support to clients when required.
-Schedules maintenance activity windows for patching and configuration changes.
Knowledge and Attributes:
-Ability to communicate and work across different cultures and social groups.
-Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
-Ability to maintain a positive outlook at work.
-Ability to work well in a pressurized environment.
-Ability to work hard and put in longer hours when it is necessary.
-Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
-Ability to adapt to changing circumstances.
-Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
-Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
-Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
-Relevant certifications include which are considered desirable (but not limited to):
-CCNA or relevant level 1 Network Security
-Microsoft Certified, Azure Administrator Associate
-AWS Certified, Solutions Architect Associate
-Veeam Certified Engineer
-VMware certified Professional: Data Centre Virtualization